Frequently Asked Questions (FAQ)
Q: What types of clothing do you offer?
A: LIS Collectibles Fashion specializes in affordable and exquisite ready-to-wear for females, including casual wear, office wear, evening gowns, and jumpsuits. We also offer a wide range of traditional African outfits such as Owambe styles and Aso Ebi lace.
Q: How do I place an order?
A: Simply visit our website at http://lis.ng/, browse through our collections, select the items you wish to purchase, add them to your cart, and proceed to checkout.
Q: Do you offer international shipping?
A: Yes, we do offer international shipping. Shipping costs and delivery times will vary based on your location.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s website.
Q: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards, PayPal, and bank transfers.
Shipment
At LIS Collectibles Fashion, we strive to deliver your orders in a timely and efficient manner. Here’s what you need to know about our shipping process:
- Processing Time: Orders are typically processed within 1-3 business days.
- Domestic Shipping: Delivery within Nigeria usually takes 3-7 business days.
- International Shipping: Delivery times vary by destination but typically range from 7-21 business days.
- Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your order.
- Tracking: All orders come with a tracking number that will be emailed to you once your order has been shipped.
Returns
We want you to be completely satisfied with your purchase. If for any reason you are not happy, you can return your items within 30 days of receipt for a refund or exchange. Here’s how:
- Return Conditions: Items must be unused, in original condition, and with all tags attached.
- Return Process: Contact our customer service at returns@lis.ng to initiate a return. We will provide you with a return authorization number and instructions.
- Refunds: Refunds will be processed within 7-10 business days after we receive your returned items.
- Exchanges: If you wish to exchange an item, please specify the new size or color you need. We will process the exchange once we receive your original item.
Policies
Privacy Policy: We respect your privacy and are committed to protecting your personal information. Please read our full privacy policy on our website to understand how we collect, use, and safeguard your data.
Terms of Service: By using our website and making a purchase, you agree to our terms of service. These terms outline your rights and responsibilities as a customer. You can view our full terms of service on our website.
Cookie Policy: We use cookies to enhance your shopping experience. By continuing to use our site, you agree to our use of cookies. Learn more about our cookie policy on our website.
Gift Cards
Give the gift of style with an LIS Collectibles Fashion gift card! Our gift cards are perfect for any occasion and can be used to purchase any item on our website.
- Purchase: Gift cards can be purchased online in various denominations.
- Delivery: Digital gift cards are delivered via email immediately after purchase.
- Redemption: To redeem a gift card, enter the unique code at checkout.
- Balance Check: You can check your gift card balance on our website at any time.
Clothing Care
To ensure your LIS Collectibles Fashion items remain in excellent condition, follow these care instructions:
- Washing: Always follow the care label instructions. Most of our garments can be machine washed on a gentle cycle with cold water.
- Drying: Air dry your clothes whenever possible. Avoid using high heat in the dryer as it can damage fabrics.
- Ironing: Use a low to medium heat setting when ironing. For delicate fabrics, use a pressing cloth to avoid direct contact with the iron.
- Storage: Store your clothes in a cool, dry place. Use padded hangers for delicate items and fold knitwear to prevent stretching.
Purchase Conditions
When making a purchase on our website, please be aware of the following conditions:
- Accuracy of Information: We strive to provide accurate product descriptions and pricing. However, in the event of any errors, we reserve the right to correct them and will notify you of any changes before processing your order.
- Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including stock availability, inaccuracies, or suspected fraud.
- Payment: Payment must be made in full at the time of purchase. We accept various payment methods as outlined on our website.
- Shipping and Handling: Shipping costs and delivery times are provided at checkout. Please review our shipping policy for more details.
- Returns and Exchanges: Refer to our return policy for information on returning or exchanging items.
By adhering to these guidelines, we aim to provide you with an enjoyable and seamless shopping experience at LIS Collectibles Fashion.
